Shipping policy

Shipping Policy

Last updated: 4 October 2026

1. At a glance

We work with specialist automotive lighting suppliers overseas, and your order is dispatched directly from them to you. This is how we're able to offer hard-to-find products in New Zealand at reasonable prices, and it does mean a longer wait than buying something off a local shelf.

  • Processing: 1 to 3 working days
  • Delivery: 5 to 14 working days from dispatch, depending on the product range
  • Total, order to door: usually 2 to 3 weeks
  • Shipping: free on all New Zealand orders, no minimum spend
  • Tracking: emailed to you the moment your order ships

Full detail on each of these below.

2. About us

This policy applies to purchases made from EnlightWorks (shop.enlightworks.co.nz), a sole trader business registered in New Zealand.

  • Business name: EnlightWorks
  • Legal entity: Todor Markov (Sole Trader)
  • NZBN: 9429053625304
  • Email: support@enlightworks.co.nz
  • Phone: 021 068 4449

3. Our shipping model

EnlightWorks partners with specialist automotive lighting suppliers in China and the United States to bring hard-to-find products to New Zealand. We do not hold stock locally, apart from occasional pre-built headlight sets. Your order is dispatched directly from the supplier for that product range:

  • Affordable range: dispatched from our suppliers in China
  • Premium range (our authorised brands, such as XKGLOW, RGBHaloKits, Morimoto and Profile): dispatched from the United States, either by the brand or by our authorised distributor
  • Pre-built headlight sets: shipped from our West Auckland workshop by tracked NZ courier

If your order contains items from more than one range, they will arrive separately and may have different tracking numbers and delivery dates.

4. Processing time

All orders are processed within 1 to 3 working days of payment confirmation. Orders are not processed on weekends or New Zealand public holidays. During peak sales periods, for example Black Friday or the end-of-year holidays, processing may take slightly longer. We'll let you know if this affects your order.

5. Delivery times

Estimated delivery times to New Zealand, measured from the date of dispatch rather than the date you order:

  • Affordable range (from China): 7 to 14 working days, which is roughly 2 to 3 weeks
  • Premium range (from USA): 5 to 10 working days, which is roughly 1 to 2 weeks
  • Pre-built headlight sets (from West Auckland): usually 1 to 3 working days

Add processing time to these figures for the total wait from placing your order. Rural delivery addresses may add a few days.

Delivery times are estimates only and may vary due to factors outside our control, such as customs processing, public holidays, weather, or courier delays.

6. Tracking

All orders include a tracking number, which will be emailed to you once your order has been dispatched. Please allow 24 to 48 hours for the tracking number to become active after dispatch, and note that it is normal for tracking to show no movement for several days while a parcel is in transit between countries.

You can check your parcel any time at Track Your Order.

7. Shipping costs

Shipping is free on all New Zealand orders, with no minimum spend.

8. Destinations

We currently ship to New Zealand only. If you're outside New Zealand and interested in our products, please contact us at support@enlightworks.co.nz to discuss options.

9. Customs, duties, and GST

EnlightWorks is not currently registered for New Zealand GST. Prices displayed at checkout are the total price you pay to us.

Orders are dispatched from overseas suppliers on your behalf. Under current New Zealand Customs rules, GST and import charges on low-value goods (under NZD $1,000) are generally collected at the point of sale by the overseas supplier where required. For orders valued over NZD $1,000, additional import duties, GST, and customs processing fees may be payable to New Zealand Customs on arrival, and are the responsibility of the customer.

If you're unsure whether your order is likely to attract additional charges, please contact us before purchasing.

10. Address accuracy

It is your responsibility to provide a correct and complete shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you realise you've made a mistake, please contact us immediately at support@enlightworks.co.nz. We may be able to correct it if the order hasn't yet been dispatched.

11. Lost or delayed orders

If your order has not arrived within 25 working days of dispatch, please contact us at support@enlightworks.co.nz and we'll investigate with our supplier and courier. Lost orders will be resolved in accordance with our Return and Refund Policy.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

12. Contact

For any shipping enquiries please contact us at support@enlightworks.co.nz or 2B Broadfield Street, Massey, Auckland 0614, New Zealand.