Where's my order?
Enter the tracking number from your shipping confirmation and we'll show you exactly where your parcel is right now.
Opens in a new tab
Finding your tracking number
It's in the shipping confirmation email we sent when your parcel left the warehouse.
Open your shipping email
Look for the message with "Your order has shipped" in the subject line. Check spam if you can't find it.
Copy the number
It's usually 10–20 characters, like LP00612345678901 or RY505557973CN. This is not the same as your EnlightWorks order number.
Paste it above
Drop it into the box and hit track. We'll pull the latest scan straight from the carrier.
Common questions
My tracking number isn't showing any results
This is normal for the first few days. Carriers only register a parcel once it's physically scanned at a sorting facility, which can take 3–5 days after dispatch. If there's still nothing after a week, get in touch and we'll chase it up.
Tracking hasn't updated in over a week
Long gaps are normal while a parcel is in transit — there are simply no scan points mid-journey. Movement usually reappears once it lands in New Zealand and clears customs.
What does "customs clearance" mean?
Your parcel has arrived in New Zealand and is being checked by customs before release to NZ Post or the local courier. This normally takes 1–3 days and needs nothing from you.
How long should delivery take?
Most orders arrive within 7–14 days of dispatch. Rural addresses can add a few days, and peak periods like Christmas can add a week or so.
It says delivered but I don't have it
Check with neighbours, around your property, and any safe-drop spot your courier uses. Parcels are occasionally marked delivered a day early. If it hasn't appeared after 48 hours, contact us and we'll open a claim.
Still stuck?
Send us your order number and we'll look into it personally.
Email supportwe reply within 24 hours