Refund policy

Return and Refund Policy

Last updated: 24 April 2026

1. About us

This policy applies to purchases made from EnlightWorks (shop.enlightworks.co.nz), a sole trader business registered in New Zealand.

  • Business name: EnlightWorks
  • Legal entity: Todor Markov (Sole Trader)
  • NZBN: 9429053625304
  • Email: support@enlightworks.co.nz
  • Phone: 021 068 4449

2. Change of mind

We do not accept returns or offer refunds for change of mind purchases.

3. Faulty, damaged, or misdescribed items

In accordance with the New Zealand Consumer Guarantees Act 1993, if your item arrives faulty, damaged, or significantly different from its description, you are entitled to a remedy. Please contact us within 30 days of receiving your order at support@enlightworks.co.nz.

Each claim will be assessed on a case-by-case basis. Resolutions may include a replacement item, repair, or a full refund, at our discretion and in accordance with the Consumer Guarantees Act.

4. How to lodge a claim

To lodge a claim, please provide:

  • Your order number
  • A description of the issue
  • Photos or video evidence of the fault or damage

5. Resolution process

Most of our products are shipped internationally from our suppliers. Due to the cost and time involved in returning items overseas, we typically do not require faulty items to be physically returned. Instead, our resolution process usually involves one of the following:

  • Replacement without return: where photo or video evidence clearly demonstrates the fault, we will dispatch a replacement item at no cost to you.
  • Proof of disposal: in some cases, our supplier may require evidence that the faulty item has been rendered unusable (for example, by cutting the wiring) before a replacement is dispatched. We will provide clear instructions if this applies.
  • Refund: if replacement is not practical or not preferred, a full refund will be issued to your original payment method.

Please do not return any items without first contacting us and receiving instructions. Items returned without prior authorisation may not be accepted.

6. Refund processing

Approved refunds will be processed back to your original payment method within 14 business days of claim approval. Refunds made via Afterpay are processed in accordance with Afterpay's refund policy.

7. Your rights

Your rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986 are not affected by this policy.

8. Contact

For any questions regarding returns or refunds please contact us at support@enlightworks.co.nz.